Customer Service Representative

Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Medical Centers experience! Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. Palm Medical is a primary care leader in Florida with 34 locations and growing!

At Palm Medical Centers, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.

With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.

Every day, Palm Medical Centers delivers on its promise to bring value based, quality healthcare to our patients.

At Palm Medical Centers, you can expect:

• Strong compensation package with good benefits and great work culture
• Ability to make a major impact at your center
• Career development leadership opportunities to unlock your full potential
• Clear direction with a strong leadership team
• Performance recognition and awards
• Opportunities to add significant value to patients quality of life

Overview

The Customer Service Representative delivers excellent customer service over the phone and assists with other office duties as described:

Duties & Responsibilities:

• Answers telephone(s) promptly and direct calls accordingly.
• Retrieves phone messages and transfer calls as necessary.
• Handles all correspondence from all mailboxes and distributes accordingly.
• Treat patients and visitors in a courteous/professional manner.
• Notifies appropriate personnel of visitor arrival and directs visitor to correct area.
• Performs clerical functions such as using a copier, fax and other office machinery.
• Always maintains professional conduct and appearance.
• Performs other duties and projects as assigned.
• Secures patient information and maintains patient confidentiality.
• Schedules appointments; verifies times with patients and records in EMR system.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

Required Skills, Experience and Education:

• Excellent phone etiquette.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Knowledge of medical terminology.
• Ability to use office machinery.

· Minimum of intermediate user knowledge of working with MS Office Suite.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type: Full-time

Salary: $15.00 - $17.50 per hour (negotiable based on experience)

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Winter Haven, FL 33880: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Required)
• Customer service: 1 year (Required)
• Spanish (Preferred)

Palm Medical Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Medical Centers makes hiring decisions based solely on qualifications, merit, and business needs at the time.