Administrative Medical Assistant
Are you concerned about your pay, career development opportunities or work culture? Come learn about the Palm Primary Care experience. Our centers have a 98% patient satisfaction rate as we deliver senior primary care with genuine kindness. At Palm Primary Care, our patients have the peace of mind knowing that their health and well-being are our primary concerns. We give our health plan clients the confidence that their members are well taken care of.
With over 11,000 at-risk members, we provide primary care and other services to seniors and families in our medical centers that are comfortable, convenient and staffed with caring professionals. Our activity and wellness facilities are filled with health plan members who know us for our distinct events and programs that cater to the communities we serve.
Every day, Palm Primary Care delivers on its promise to bring value based, quality healthcare to our patients.
Job Description:
Administrative Medical Assistant
Duties & Responsibilities:
- Greet patients and visitors in a courteous/professional manner.
- Answer telephone promptly and direct calls accordingly.
- Maintenance and routing of electronic patient documents.
- Fulfillment of Medical Records requests.
- Outbound patient calls, quality metrics, patient satisfaction, hospital follow-ups, monthly patient check-ins.
- Assist with referrals and prior authorizations.
- Medical Assistant Float - rooming patients, vitals, chart prep, injections
- Front Office Float - Check In/Out, Insurance Verification.
- Perform other duties and projects as assigned.
Required Skills, Experience and Education:
- Exceptional customer service skills and phone etiquette
- Demonstrated interpersonal and written communication skills
- Medical Assistant, Front Desk and Referral experience
- Familiarity with patient management and clinical software systems (eClinicalWorks)
- Detailed organizational skills
- Experience working in a collaborative environment
- Experience with Microsoft 365 (Word/Excel/SharePoint/PowerPoint)
- Ability to connect with patients and make them feel comfortable
- Patience and presence of mind
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- May require prolonged period of standing, walking and bending
- Ability to move/lift up to 20 pounds at time
- Must be able to move/assist with moving patients
Job Type: Full-time
Salary : $19.00 - $21.00 per hour (negotiable based on experience)
Work Remotely: No
Job Type: Full-time
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Disability insurance
- 401(k)
- Employee assistance program
- Flexible spending account
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.